As the client, you are responsible for maintaining safe access into and out of the yard (if we are unable to clean due to access, you will be charged for that cleanup), immediate notification of any changes in the number of pets and prompt payment of balances due.
Billing is postpaid, meaning services are provided first and invoiced for the previous month's work. We accept the following payment methods: autopay, one-time card payments or mailed checks. Invoices are due within 25 days of the invoice date. Accounts with invoices that are 61 days past due will have service suspended until outstanding balance is paid in full.
Inclement weather may make it hazardous or impossible to make a scheduled cleanup. In this event, we will be responsible for servicing your yard as soon as possible. If inclement weather prevents us from completing a service, clients will be billed for that week. The accumulated waste will not go anywhere and it will be twice the work the following pickup.
If for any reason your pet(s) will not be using the yard for a certain period (i.e. vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), please let us know in advance to pause the service.
We assume no liabilities for damages to yards, gates, pets or other properties.
Fees and Promotions are subject to change at any time. In this rare circumstance, you will be notified at least two (2) weeks prior to any changes.
Either party may terminate service (in writing) at any time. Unpaid balances are due within 15 days.
By initiating service, both parties agree to the above terms and responsibilities.
